Prompt Roof Repair ("Prompt Roof Repair," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit promptroofrepair.com (the "Website") or contact us about our roofing services, how we use that information, and the choices you have.
By using the Website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
When you contact us to request an estimate, schedule an inspection, ask a question, or otherwise communicate with us, you may provide information such as:
- Your name
- Email address and phone number
- Property address or general service location
- Details about your roof, the work you need, and photos you choose to share
- Any other information you include in your message
Information Collected Automatically
Like most websites, when you visit the Website our servers and service providers may automatically receive certain technical information, including:
- Your IP address and approximate location derived from it
- Browser type, device type, and operating system
- Pages viewed, the date and time of your visit, and the referring website
This information is typically recorded in standard server logs and is used to operate, secure, and maintain the Website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide estimates
- Schedule, perform, and follow up on roof repairs, installations, and inspections
- Communicate with you about your project, appointments, and invoices
- Operate, maintain, secure, and improve the Website
- Comply with legal obligations and protect our rights
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
How We Share Information
We may share information only in the following limited circumstances:
- Service providers: with companies that help us operate our business and the Website, such as web hosting, email, scheduling, and payment providers, who may use the information only to perform services for us.
- Insurance and warranty claims: with your insurance company or a material manufacturer when you ask us to assist with a claim or warranty registration.
- Legal requirements: when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: in connection with a merger, sale, or transfer of all or part of our business.
Third-Party Content and Services
The Website loads certain content from third-party services to display maps, fonts, images, and page styling. These include Google Maps, Google Fonts, Unsplash, and a styling library delivered from a content delivery network. When your browser loads this content, these providers may receive information such as your IP address and browser details, and they may set their own cookies. Their handling of that information is governed by their own privacy policies, including the Google Privacy Policy.
The Website may also contain links to other websites. We are not responsible for the privacy practices or content of those websites.
Cookies
We do not use the Website to set our own advertising or tracking cookies. Third-party services embedded on the Website, such as Google Maps, may set cookies when you interact with them. You can control or delete cookies through your browser settings, though some embedded features may not work properly if cookies are disabled.
Do Not Track Signals
Some browsers offer a "Do Not Track" setting. Because there is no uniform standard for how websites should respond to these signals, the Website does not currently respond to them. As described above, we do not use the Website to track visitors across other websites over time.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete your project, honor warranties, maintain business and tax records, and meet legal requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security.
Your California Privacy Rights
If you are a California resident, you may have rights under California law regarding your personal information, which may include the right to:
- Know what personal information we have collected about you and how it is used and shared
- Request that we delete personal information we have collected from you, subject to certain exceptions
- Request that we correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined under California law)
- Not receive discriminatory treatment for exercising these rights
California's "Shine the Light" law also allows California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
To make a privacy request, please contact us using the contact information provided to you by our team or during your service. We may need to verify your identity before responding to your request.
Children's Privacy
The Website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to Prompt Roof Repair through the contact information provided to you by our team, or visit our frequently asked questions page for more information about our services.